Refund policy

– Beginning of the cancellation policy for consumers –

Withdrawal by express written declaration
You have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. In order to exercise your right of withdrawal, you must inform us (Eyeworks Gmbh, Hauptstrasse 52, 8582 Rosental, Austria, office@eyeshaker.com, telephone: +43 676 6 810 810) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired. The costs of the return (postage) are to be borne by the customer. If the goods have been used and/or damaged, the customer must pay the seller reasonable compensation for use, including reasonable compensation for the damage incurred – up to a maximum of the value of the goods.

Consequences of revocation
If you revoke this contract, we have to repay all payments that we have received from you immediately and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. The costs of the return (postage) are borne exclusively by the seller in the event of incorrect or defective delivery. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

– End of the cancellation policy for consumers –

INFORMATION ON THE EXCLUSION OF THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs or in the case of delivery of audio or video recordings or software, provided that the data carriers delivered have been unsealed by you.